Privacy Policy

Last updated: 7/01/25

This Privacy Policy describes how The Balloon Collective (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our Wix-hosted website (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms, please do not access or use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will update the “Last updated” date and post the revised version on our Site.

How We Collect and Use Your Personal Information

We collect personal information from a variety of sources. This includes:

Information You Provide Directly:

Contact Details: name, address, phone number, and email.
Order Details: billing and shipping information, payment confirmation, order history.
Account Info: username, password, and security questions.
Shopping Activity: items viewed, added to cart, or added to wishlist.
Support Interactions: messages or communications you send through the Site.

Some features may require personal information to function. Without this data, you may not be able to use certain features.

Information We Collect Through Cookies and Analytics:

We automatically collect Usage Data through cookies and similar technologies when you interact with our Services. This may include:

IP address
Device and browser type
Operating system
Site interactions and navigation
Time spent on pages

Cookies are used to operate and improve our Site, personalize your experience, and analyze performance. You can manage cookie settings in your browser, but disabling cookies may limit functionality.

Information from Third Parties:

We may receive personal information from:

Vendors and Service Providers who assist in hosting our Wix website, processing payments, or providing fulfillment.
Payment Processors who securely collect billing data to process your transactions.
Marketing Partners who may provide analytics or advertising services.
Tracking Tools (e.g., web beacons, pixels, SDKs) that collect data about your interactions with our emails and ads.

We treat this data in accordance with this Privacy Policy. We are not responsible for the policies of these third parties.

How We Use Your Information

We use your personal information to:

Fulfill orders and provide requested products or services
Send transactional updates and support communications
Customize your shopping experience
Improve website performance and Services
Conduct marketing and advertising
Detect and prevent fraud or malicious activity
Enforce legal terms and protect our rights

Cookies

Our Site uses cookies to:

Remember your preferences
Analyze site traffic
Deliver personalized content
Support features on Wix

For more information about cookies on Wix websites, visit: https://www.wix.com/about/privacy

You can manage or disable cookies via your browser settings, but please note that some features may not function properly without them.

Sharing Your Information

We may share your information with trusted third parties for business purposes:

CategoryRecipients

Contact, order, and shopping infoService providers, payment processors, fulfillment partners

Usage and analytics dataMarketing partners, analytics tools

Internal purposesAffiliates and team members

Legal or business eventsGovernment, legal authorities, or in case of mergers/sales

We do not sell your personal data or share sensitive information for profiling.

User-Generated Content

If you post a review or comment, your content may be visible to the public. Please do not share personal details in public-facing content.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for the privacy or security of those websites. We recommend reviewing their privacy policies before submitting any information.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn a child has submitted data, we will delete it promptly.

Security and Retention

We take security seriously, but no method of data transmission is 100% secure. Please do not send sensitive information via insecure channels.

We retain your data only as long as needed for the purposes listed above, or as required by law.

Your Rights and Choices

Depending on your location, you may have rights such as:

Accessing the personal information we hold
Requesting deletion or correction of your data
Withdrawing consent for marketing
Restricting processing in certain circumstances
Opting out of promotional emails

To exercise your rights, contact us using the information below. We may need to verify your identity before responding.

We will not discriminate against you for exercising your rights.

International Users

If you access our Services outside the U.S., your data may be transferred to and stored in the United States. We use safeguards where required for international data transfers.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:

The Balloon Collective
Email: Contact@TheBalloon-collective@.com
Website: https://www.TheBalloon-collective.com