Delivery Policy

At The Balloon Collective, we take great care in ensuring every order arrives beautifully styled and celebration-ready. We strive to provide fast and reliable delivery for all our customers. All orders are processed within 72 hours.

Delivery Area

We are pleased to offer complimentary local delivery within our service area, including the following cities in the Dallas–Fort Worth area: Addison, Allen, Celina, Frisco, Little Elm, McKinney, and Prosper.

If your delivery address is outside of our service area, pickup may be available by request. Please contact us at contact@theballoon-collective.com prior to placing your order.

Delivery Scheduling

All deliveries must be scheduled at least 72 hours in advance.
Same-day delivery is not available.
Delivery dates must be selected at checkout.
Delivery windows are estimated and not guaranteed.

We recommend placing your order as early as possible, especially for weekends and peak celebration dates.

Delivery Windows

Customers may select a preferred delivery window at checkout. While we do our best to accommodate all requests, delivery times may vary based on route volume, traffic, and weather conditions.

Recipient & Access Information

It is the customer’s responsibility to provide:

Accurate delivery address
Correct recipient name and phone number
Any necessary access information (gate codes, business names, concierge instructions, etc.)

The Balloon Collective is not responsible for failed deliveries due to incorrect or incomplete information.

Delivery Completion

A delivery is considered complete when:

The order is delivered to the provided address
Or left with the recipient, front desk, concierge, or at the front door if access is not available

We may take a delivery photo for confirmation purposes.

Weather & Environmental Conditions

Balloon products are sensitive to heat, cold, wind, and sunlight. Once delivery is completed, The Balloon Collective is not responsible for damage caused by environmental conditions.

Changes & Cancellations

We do not accept changes request after placing your order.
Once an order is in production or out for delivery, changes may not be possible.

Questions or Special Requests

For special delivery requests or questions, please contact us at:

📧 contact@theballoon-collective.com

If your location falls outside of our delivery radius, pickup may be arranged by request. Please email us at contact@theballoon-collective.com to coordinate a pickup time.

For expedited orders or special delivery requests, we invite you to email us at contact@theballoon-collective.com for a personalized quote and availability.

To ensure the best experience and timely fulfillment, we recommend placing your order as early as possible. All delivery timeframes are estimates and may vary based on volume and availability.

To ensure timely delivery, we recommend placing your order as early as possible. The provided timeframes are estimates and may vary.